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1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.


3. PRICING

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically and we reserve the right to amend without prior notice.


4. CANCELLATION AND RETURNS POLICY

4.1 Cancellation Policy
(a) You have the right to cancel your order at any time before the delivery of your order by e-mailing us at sales@monstershop.co.uk or phoning us on +44 (0)1347 878888.
(b) In the event of you cancelling your order before we dispatch your order we will issue you a refund for the total value of your order including any postage and packaging charges. We will refund you within 7 working days of the cancellation of your order.

4.2 Returns Policy
(a) UK CUSTOMERS
Cooling Off Period
If for any reason you wish to return a product in perfect working order, we provide a 30 day returns policy as long as the item is returned in an unopened, resalable condition. Returns need to be made within 30 working days from the purchase date and the buyer is to cover return costs.
1. Contact our Customer Care team on 01347 878888 to obtain a return reference number.
2. Buyer arranges return of the item/s.
3. Once returned, the item will be inspected by our Quality Care team to ensure it has been returned in an unopened, resalable condition.
4. A refund is processed and customer is informed.
Please note: Returns will not be processed without a valid returns reference number.

MonsterShop Warranty
A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer must cover the returns cost and provide tracking information. Our warranty policy is to try fixing the item before arranging an exchange or refund. We will cover redelivery costs.
1. Contact our Customer Care team on 01347 878888 to obtain a return reference number.
2. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
3. A member of the Customer Care team will make contact to arrange the returns process.
Please note: Returns will not be processed without a valid returns reference number.
For non-electrical products, a 30 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.
1. Contact our Customer Care team on 01347 878888 to book a return and obtain a return reference number.
2. We will arrange for a collection of the original item and replace it with a new one.
3. A member of the Customer Care team will make contact to arrange redelivery.
Please note: Returns will not be processed without a valid returns reference number.

Outside the UK

If for any reason you wish to return a product in perfect working order, we provide a 30 day returns policy as long as the item is returned in an unopened, resalable condition. Returns need to be made within 30 working days from the purchase date and the buyer is to cover return costs.
1. Contact our Customer Care team on 01347 878888 to obtain a return reference number.
2. Buyer arranges return of the item/s.
3. Once returned, the item will be inspected by our Quality Care team to ensure it has been returned in an unopened, resalable condition.
4. A refund is processed and customer is informed.
Please note: Returns will not be processed without a valid returns reference number.
Monster Warranty
A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer is responsible for delivery costs associated with returning the item for repair. Our warranty policy is to try fixing the item before arranging an exchange or refund.
1. Contact our Customer Care team on +44 (0) 1347 878888 to obtain a return reference number.
2. Buyer arranges return of the item/s.
3. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
4. A member of the Customer Care team will make contact to arrange redelivery.
Please note: Returns will not be processed without a valid returns reference number.
For non-electrical products, a 30 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge. The buyer is responsible for delivery costs associated with returning the item.
1. Contact our Customer Care team on +44 (0) 1347 878888 to obtain a return reference number.
2. Buyer arranges return of the item/s.
3. A member of the Customer Care team will make contact to arrange redelivery of a replacement item.
Please note: Returns will not be processed without a valid returns reference number.

Ebay/Amazon
Once you receive your order you have 30 working days (so not including Saturdays, Sundays and public holidays) to decide if you wish to return it. The 30 days start from the day after you receive the goods. If you decide you would like to return the goods, the goods need to be returned to us at your own cost and it is your responsibility that the items reach us safely within the 30 days. If the goods are returned in perfect condition and with their original packaging we will issue you with a full refund minus any direct costs associated with the postage and packaging, not including any premium delivery service. Please note that the goods returned to us must be in a resalable format and we unconditionally reserve the right not to refund you if the goods are not returned in a suitable condition. We will refund you within 7 working days of the return of your order.
Paid inspection
After the 12 month warranty on electrical items has expired, or after the 30 day returns period for non electrical items, we do offer a paid inspection service. For £29 our technicians will inspect an item and provide a quote for any extensive repair work and parts needed. The buyer is responsible for returning the item to us and providing tracking information. Once repaired we will cover the costs of re delivering the item.


Customs/Tax Charges

International purchases may be liable to import customs charges/taxes upon delivery to the receiving country. This charge is the sole responsibility of the purchaser and MonsterShop will not be held liable for any customs/tax charges. If MonsterShop delivers a product internationally and the purchaser refuses to pay customs charges/taxes, the purchaser will receive a refund minus any associated charges incurred from recovering the item/s (including shipping and tax/customs charges). The refund will only be issued once the item/s is/are received at our company premises.

Cooling Off Period

If for any reason you wish to return a product in perfect working order, we provide a 14 day returns policy as long as the item is returned in an unopened, resalable condition. Returns need to be made within 14 working days from the purchase date and the buyer is to cover return costs.

  1. Contact our Customer Care team on 01347 878888 to obtain a return reference number.
  2. Buyer arranges return of the item/s.
  3. Once returned, the item will be inspected by our Quality Care team to ensure it has been returned in an unopened, resalable condition.
  4. A refund is processed and customer is informed.

Please note: Returns will not be processed without a valid returns reference number.

Monster Warranty

A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer is responsible for delivery costs associated with returning the item for repair. Our warranty policy is to try fixing the item before arranging an exchange or refund.

  1. Contact our Customer Care team on +44 (0) 1347 878888 to obtain a return reference number.
  2. Buyer arranges return of the item/s.
  3. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
  4. A member of the Customer Care team will make contact to arrange redelivery.

Please note: Returns will not be processed without a valid returns reference number.

For non-electrical products, a 14 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge. The buyer is responsible for delivery costs associated with returning the item.

  1. Contact our Customer Care team on +44 (0) 1347 878888 to obtain a return reference number.
  2. Buyer arranges return of the item/s.
  3. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
  4. A member of the Customer Care team will make contact to arrange redelivery.

Please note: Returns will not be processed without a valid returns reference number.

(c) Once you receive your order you have 14 working days (so not including Saturdays, Sundays and public holidays) to decide if you wish to return it. The 14 days start from the day after you receive the goods. If you decide you would like to return the goods, the goods need to be returned to us at your own cost and it is your responsibility that the items reach us safely within the 14 days. Alternatively we can arrange to collect the goods from a specified address and the direct costs of this collection will be deducted from your refund. If the goods are returned in perfect condition and with their original packaging we will issue you with a full refund minus any direct costs associated with the postage and packaging. Please note that the goods returned to us must be in a resalable format and we unconditionally reserve the right not to refund you if the goods are not returned in a suitable condition. We will refund you within 7 working days of the return of your order.
(d) If upon receipt of delivery you find that your goods are faulty, incorrect, missing parts or have been damaged in transit, please notify us immediately by writing to us, e-mailing sales@monstershop.co.uk or phoning us on +44 (0)1347 878888. You have 7 days to notify us of any issues from the date of delivery.
(e) Our policy is to offer to repair or replace the item at our own cost (please note for hygiene and safety  reasons, repairs can only be carried out on cleaned equipment, free of oil and food residue). Should you require a refund, this will be issued minus any shipping costs incurred, as stated in section 2.1 above. In the event of the damaged goods being part of a discontinued product line we will offer you an exchange or refund. We regret that we cannot be held liable to repair, replace or refund goods that have been damaged during the assembly of the products, or that have been altered or repaired in any way. We also cannot be held liable to repair, replace or refund goods that have been the subject of any damage or accident resulting from a negligent, wilful or innocent act or omission of the customer, or through use that is not in accordance with the manufacturer’s instructions. In all cases where damaged products are reported to us, the items need to be returned to our offices unused. We will arrange a suitable date with you for our delivery company to collect the items at our own cost (UK customers only). In the unlikely event that your items have a defect, e.g. missing parts, please advise us so we can arrange a dispatch of replacement parts to you as soon as possible. Delivery times for replacement parts vary depending on the product but if they are held in stock they will be sent out on our next working-day-delivery service at our own cost (UK customers only) .


5. LICENCE

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.


6. SERVICE ACCESS

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7. VISITOR MATERIAL AND CONDUCT

7.1 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.2 You may not misuse the Website (including, without limitation, by hacking).
7.3 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8. LINKS TO AND FROM OTHER WEBSITES

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
8.2 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9. REGISTRATION

9.1 To register with www.monstershop.co.uk you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10. DISCLAIMER

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


11. LIABILITY

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12. GOVERNING LAW AND JURISDICTION

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13. MISCELLANEOUS

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.


14. PALLET DELIVERIES

14.1 Items delivered on a pallet need to be confirmed via direct phone or email correspondence with the purchaser prior to dispatch.
14.2 Failed deliveries after a customer confirms a delivery date will incur a £75.00 re-delivery fee.
14.3 Couriers companies are expected to offload the pallet onto an accessible location outside the property only. Movement of the goods thereafter is entirely the responsibility of the the purchaser and at their own risk. For heavier items it is recommended that two or more people are available to move the goods and the necessary arrangements are to be made by the purchaser.
14.4 Purchasers have 15 minutes upon delivery to inspect the goods and sign to say the goods have been received in a perfect condition. When the purchaser does not have time to check the delivery, the item must be signed for as 'Unchecked' on the delivery acceptance note.
14.5 Any damages must be reported to us within 3 days of delivery.
14.6 Customers are recommended to retain the delivery pallet in case the product needs to be returned for any reason. We are unable to make collection of a pallet item if it is not securely attached to a pallet. The purchaser assumes full responsibility for sourcing a new pallet if the original pallet has been discarded.


Important Documents

European Online Dispute Resolution platform - Link