Something you need to know...
This item is a monster! Well, not quite, but it is big so we will deliver it on a pallet. Because it is special, we need you to be in when we deliver it so expect a quick call from us to confirm everything. We won't dispatch it until we have got in touch as there is a redelivery charge (and we don't like them!).
How long does delivery take?
All orders before 2pm are dispatched on the same day. Orders received after this time are dispatched on the next working day. Delivery takes just 1-2 working days to England, Scotland and Wales. Delivery to Northern and Southern Ireland takes just 2-3 working days from dispatch. Some larger orders may need to be signed for on delivery therefore in these cases we will contact customers via phone before arrange dispatch of an order.
How much does delivery cost?
*We offer FREE DELIVERY to nearly all UK mainland addresses! We would love to offer free delivery all over the universe but in reality some places are not very easy to deliver to so a small postage fee is applied to non-mainland UK, and just a few mainland postcode orders. We try to keep delivery costs to an absolute minimum and these are added to orders at the checkout.
Can I place an order over the telephone?
Absolutely! We welcome all telephone orders. A member of our team will be delighted to take your call and talk you through our simple ordering process. Remember, office hours are Monday to Friday 9am - 5.30pm and telephone number is 01347 878888.
Am I able to collect my order in person?
Yes, of course. All we ask is that you phone in advance so that we can ensure your order is ready for you to collect. On arrival, a member of the team will be there to assist you with your purchase. We look forward to meeting you!
Can I return my goods if I am not happy with them?
We pride ourselves on our outstanding customer service. If you are unhappy with your purchase for any reason please get in touch and we'll happily arrange a refund or exchange within 14 days of receipt of your item. Please see our Monster Guarantee
page for our full returns and warranty policy