FAQs
What if I want to speak to someone?
What if I want to speak to someone?
A member of our team will be delighted to take your call and talk you through our simple ordering process. Remember, office hours are Monday to Friday 9am - 5.30pm and telephone number is 01347 878888.
How long does delivery take?
How long does delivery take?
All orders before 2pm are dispatched on the same day. Orders received after this time are dispatched on the next working day. Delivery takes just 1-2 working days to England, Scotland and Wales. Delivery to Northern and Southern Ireland takes just 2-3 working days from dispatch.
Am I able to collect my order in person?
Am I able to collect my order in person?
Yes, of course. All we ask is that you phone in advance so that we can ensure your order is ready for you to collect. On arrival, a member of the team will be there to assist you with your purchase. We look forward to meeting you!
Can I return my goods if I am not happy with them?
Can I return my goods if I am not happy with them?
We pride ourselves on our outstanding customer service so if you are unhappy with your purchase for any reason then you can return it for a full refund within 14 days of purchase.
What is your returns address?
What is your returns address?
All UK returns should be sent to our warehouse in Scunthorpe.
18 Ram Boulevard
Foxhills Industrial Estate
Scunthorpe
DN15 8QW